Oregon DHS Strikes Again

The Oregon Department of Human Services and their division of Seniors and People with Disabilities has come out with a Facility Compliance website which “allows consumers to get basic information about substantiated complaint findings in nursing facilities, assisted living facilities, residential care facilities, and adult foster homes that serve seniors & people with physical disabilities.”

We received a forwarded email from a friend which in part claims “SPD has a long history of transparency and is a strong supporter of consumer information.” I find this odd. DHS is well aware of our concern about the abuse/neglect crisis going on in our state. They also have our email address. They also know we have an adult child in their system. Yet, they couldn’t get it together to email us with this information?

The clincher in this whole thing is that it doesn’t even work. See for yourself. Here’s the entire email...


SPD has a long history of transparency and is a strong supporter of
consumer information. I am pleased to announce that we have added to
this history today with the launch of a Facility Compliance Website.
This website allows consumers to get basic information about
substantiated complaint findings in nursing facilities, assisted
living facilities, residential care facilities, and adult foster homes
that serve seniors & people with physical disabilities. This is the
first step toward a comprehensive quality reporting website for all
facilities that serve all SPD populations.

The website can be accessed at:
https://apps.dhs.state.or.us/cfmx/spd/facility_complaints/ or thru
SPD's licensed facilities site at
http://www.oregon.gov/DHS/spwpd/ltc/licensing/

The website also allows consumers to request further information by
directing them to a unique e-mail address or spdolqcaps@state.or.us,
the OLQC reception number of 1-800-232-3020, or the OLQC mailing
address of OLQC Public Records Custodian, 500 Summer Street NE, E-13,
Salem, 97301. We have staff who will be receiving these requests and
responding to them. Please direct any requests for further
information that you might receive to any of these 3 sources.

So, I am asking the following:
Please refer all media calls to Mary Gear at 503-945-5833.
Please direct requests for further complaint information to any of the
3 sources listed above.

This website was the result of much hard work by several people. I'd
especially like to thank Ivan Pointer, Aymie Olsen, and Judy Giggy for
their diligent work on this project.

If you have any questions about this, please let me know.
Thanks very much.
Mary